iPad and Chromebook Support

iPad and Chromebook Support

If you need assistance with a District issued Chromebook, iPad, or application on the device, please review the support options below depending on your child’s learning model.

IN PERSON:

Software Issues: 
  • Please see your child’s classroom teacher so they can troubleshoot. The teacher will double check their embedded links, permissions, settings, etc. 
  • In the event they can’t resolve the issue they’ll submit a helpdesk ticket on behalf of the student.
Chromebook Issues:
  • Please try PowerWashing your device first, by following this guide.
  • If you still have issues please take the device to:
    • -Office (Grades 3-5)
    • -Library (Grades 6-12)
iPad Issues:
  • Please take the device to the Office (Grades K-2)
  • A replacement iPad will be issued for the student.
ExCEL:

Software Issues: 
  • Please talk with your child’s classroom teacher so they can troubleshoot. The teacher will double check their embedded links, permissions, settings, etc.
  • In the event they can’t resolve the issue they’ll submit a helpdesk ticket on behalf of the student.
Chromebook Issues:
  • Please try PowerWashing your device first, by following this guide.
  • If you’re still having issues please submit a request to the Student Device Issues Form
  • A technician will reach out with troubleshooting steps, or to arrange for the device to be dropped off for repair at a District building.
iPad Issues:
  • Please submit a request to the Student Device Issues Form
  • A technician will reach out with troubleshooting steps, or to arrange for the device to be dropped off for repair at a District building where the student will receive a replacement iPad.
CAOLA:

CAOLA Course Issues:
  • If you encounter a technology issue within the course, please contact the CAOLA IU Support Helpdesk at 717-732-8403 and choose option 3.
  • You may also email them at [email protected] and cc [email protected] on all emails you send to the CAIU Helpdesk.
Hardware/Software Issue (Non-CAOLA Course related issue):
  • Please try PowerWashing your device first, by following this guide.
  • If you’re still having issues please submit a request to the Student Device Issues Form
  • A technician will reach out with troubleshooting steps, or to arrange for the device to be dropped off for repair at a District building.
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