Student Devices and Technology Support

Instructional Technology Help Center

help center
Our District Instructional Technology Advisors have created a Help Center for parents and students. Visit the Help Center to view step-by-step videos on how to use SeeSaw, Schoology, PowerSchool, iPads, Chromebooks, and more during Distance Learning 2.0. 

iPad and Chromebook Support

If you need assistance with a District issued Chromebook, iPad, or application on the device, please review our Troubleshooting Guide and if still needed, complete our Student Device Issues Form.  

Broken chargers will be replaced by the District for free. Chargers may also be purchased from the District for a flat fee of $20. Please visit your School's Library(Grades 6-12) or the Office(Grades k-5) for a replacement charger. If you attend CAOLA or the Distance Learning Building please place a ticket into the Chromebook Charger Replacement Form

Answers to Frequently Asked Questions About Devices

1. How long will my child keep their device?
iPads (Grades K-2) and Chromebooks (Grades 3-12) will be requested back when an upgraded model becomes available or the student transfers out of the District.

2. May students use a personal device (iPad, Chromebook, computer) in place of the District issued device?
The District has the ability to share educational software with District owned iPads and Chromebooks that cannot be installed onto personal computers. As a result, similar to textbooks, all students will be issued a District issued iPad or Chromebook.

3a. Can students sign in with a personal account or install personal apps/extensions?
Students can only login with their District issued account and are not permitted to install or remove apps/extensions.

3b. Can students change their district issued password?

At this time, student passwords are not something that are customizable by a student; however, we do find that students pick-up on them very quickly. We’ve also integrated the username and passwords with Single-Sign On services from Google and Clever which drastically reduce the amount of times the password is needed.

4. Does the device have an internet safety filter?
In compliance with the Children’s Internet Protection Act (CIPA), filtering software is installed on the iPads and Chromebooks that is active at school, at home, or anywhere students access the internet. Although the District has taken steps to provide students with a safe environment while using the internet, it is important parents/guardians monitor their child’s use of the internet at home and do not solely rely on the filter to block content they may feel is inappropriate.

5. What kind of internet connection do students need to have at home?
In order to access the internet a wireless internet connection is needed.

6. What if a student doesn’t have access to the internet at home?
iPads and Chromebooks have the ability to work offline. If a student does not have internet access at home, they can still access apps (Docs, Spreadsheets, Slides) in offline mode. 

Other options:

  • Internet Essentials through Comcast
    For information call 1-855-846-8376
    or visit their website at:
  • Blue Ridge’s Learn from Home Program
    For information call 717-938-6501
    For a listing of providers by zip code, please visit their website at:
  • Lastly, the District does have a limited supply of “hot spots” that are designed to work with District-issued iPads and Chromebooks. If you are interested in a hot spot or need additional assistance, please email Mr. Steve Vogelsong at [email protected].  In your message, please include your student’s full name and a phone number where you can be reached.

7. Do students need to be able to print at home?
Printers at home are not necessary. However, if a secondary student is interested in printing from home, the Chromebook will connect to any Google approved wireless printer. Details at

8. Can students personalize/decorate their device?
iPads will be supplied with a sturdy case. Elementary students can add a removable skin to iPads. Secondary students are permitted to decorate the exterior of their Chromebooks using school appropriate skins, stickers, or other decorations. Personalization of both devices must be removeable, may not interfere with the working condition, and must not cover the District asset tag/label.

9. What should students do if they need assistance with their device, if it is damaged, or if it needs repaired?
In case of problems or technical issues , the student should complete a Student Assistance Form. The District will fix or send out for repair. If it needs to be fixed, we will loan the student a device to use until it is returned. Under no circumstances should the student or anyone else attempt to fix a damaged District issued iPad or Chromebook. District provided devices are the property of the West Shore School District and District personnel will oversee all repairs.

In the case of loss, intentional, or repeated careless damage (as determined by administration) charges may apply.

  • Entire Chromebook Replacement - $250
  • Screen Only - $45
  • Charger Only - $30
  • Keyboard Only - $45

10. What should students do if their device is stolen?
If the iPad or Chromebook is stolen a police report must be filed by a parent/guardian and a copy submitted to Mr. Steve Vogelsong at [email protected]. A replacement device will be issued to the student as long as this procedure is followed.

11. What should students do if their iPad or Chromebook is lost?
If the iPad or Chromebook is lost, a parent/guardian should contact the school office and report the loss.  A replacement will be issued at the family’s expense.

12. Is there any software on the device that can track student activity?
Yes, the following extensions may be installed on the student devices:

  • Add Blocker Plus - blocks pop-up advertisements 
  • Gopher Buddy - collects diagnostic information which allows the District to troubleshoot technology issues 
  • GoGuardian Teacher - allows teachers to share information with students and see their students’ screens during the school day only
  • Insert Learning - allows teachers to insert questions and discussions directly into webpages for students to answer and interact with during lessons
  • Content Keeper - Filters internet activity off-campus and keeps the school CIPA compliant.

13. Can the iPads or Chromebooks be remotely accessed? 
The District does not have any software installed on the student devices that would allow remote access.

14. What security protections does Google Apps for Education have in place?
The links below provide details on the security practices that Google has instituted to protect users.

15. Can anyone access student’s data created from their iPad or Chromebook without their knowledge?
Students can share their data with teachers and fellow students, but only the Coordinator of Technology & Media and Senior Network Administrator have authorization to access this data at any time.

16. Can teachers look at a student’s browsing history?
No teachers cannot view a student’s internet history.

17. Is there anyway to track the Chromebook’s physical location?
There is no tracking or tracing software installed on the Chromebooks, but an IP address can suggest a location of the device.

18. At what point is any identifying information or other data collected by the device deleted? 
Student accounts are deactivated following graduation and deleted the following August. Google retains the data for 20 days from the deleted account date (click here for more information). Additionally, internet search history is available to the District for approximately 1 year from the date created.

19. If an iPad or Chromebook is recycled and given to another student, what measures will be taken to clear data? 
Before giving a used device to a new student, existing student’s profile information is deleted and is unrecoverable.

20. What would be a reasonable expectation of privacy for a student using an iPad or Chromebook?
Board Policy 815 states that there is no expectation of privacy for school owned devices. 

“The Board declares that computer and network use is a privilege, not a right. The District’s computer and network resources are the property of the District. Users shall have no expectation of privacy in anything they create, store, send, receive or display on or over the district’s Internet, computer, or network resources, including personal files or any use of the district’s internet, computer, or network resources. The District reserves the right to monitor, track, and log network access and use; monitor file server space utilization by district users; or deny access to prevent unauthorized, inappropriate or illegal activity and may revoke access privileges and/or administer appropriate disciplinary action. The District shall cooperate to the extent legally required with the ISP, local, state and federal officials in any investigation concerning or related to the misuse of the district’s Internet, computer, and network resources.”

21. What plans are in place should there be a security breach in the District
Board Policy 830 outlines the District’s Security Breach protocol.

22. Are there any circumstances where the camera or microphone on the iPad or Chromebook can be turned on without the student’s knowledge?
In order to activate the camera/microphone, a student must click the “Allow” button.

Caring for Your Device

Cleaning instructions for Chromebooks, iPads, and MacBooks

  • Turn off the device.
  • Wet a microfiber cloth with clean, room temperature water. Damp disinfecting wipes may also be used. However, please make sure to wring out cloths and wipes so they are not dripping.
  • Wipe the screen, trackpad, keyboard, and case to remove dirt and germs.
  • Leave the laptop alone until any residual moisture has evaporated.
Helpful Tips 
  • DO rinse your clean cloth regularly
  • DO clean the top, bottom, screen, trackpad, and keyboard
  • DON’T use a dripping-wet cloth. Any water that runs into the gap between the screen and where the edge of the computer meets, or in the keyboard area can potentially damage the computer.
  • DON'T spray water or cleaner directly on the computer or power supply. 
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